Returns & Exchanges
At LifeStraw, we want you to be completely satisfied with your sustainable fashion choices. If your order doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn and unwashed items.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed return slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing